RK66 Privacy Policy — Your Data, Our Responsibility

Rk66 is a trusted online gaming and betting platform in Bangladesh. We believe your personal data belongs to you, and protecting it is our highest ethical responsibility. This privacy policy explains how rk66 collects your information, what it is used for, and how it is kept secure.

Our Privacy Policy is built in line with international data protection standards. By using rk66's website, mobile app, or any of our digital services, you are considered to have agreed to this policy. We strongly encourage you to read it carefully at least once.

This policy applies to all users of the rk66 platform, whether registered or not. By using our services, you voluntarily share certain information with us, and we fully respect the trust you place in us. For any privacy-related questions, please reach out to our support team.

Rk66 collects three types of data: information you provide directly, data automatically collected from your device and browser, and verified information obtained through authorized third parties.

We only ever collect the minimum data necessary. rk66 will never ask for your bank PIN, mobile banking password, or card number. If anyone requests such information claiming to be rk66, it is fraud — please contact our support team immediately.

Rk66 uses collected data only for specific, legitimate purposes. Our core reasons for processing data are:

• Account management: Your identity and contact details are used to create, verify, and manage your account.
• Payment processing: Financial information is used to process deposits and withdrawals accurately.
• Security assurance: Device information and login history are monitored to prevent fraud, money laundering, and unauthorized access.
• Customer support: Your contact details are used to resolve your queries and complaints promptly.
• Personalized experience: Your gaming history is analyzed to suggest relevant games and offers tailored to you.
• Bonuses & promotions: Bonuses based on your eligibility & Promotional offers is sent.
• Legal obligations: Information is shared with regulatory authorities when required.
• Platform Improvement: Anonymous analytics are used to improve the overall user experience.

Rk66 stores your data in encrypted form on secure servers. Retention periods depend on the type of data and applicable legal requirements:

• Account information: Retained for as long as your account is active, and for a minimum of 5 years after closure.
• Transaction records: Retained for up to 7 years in accordance with financial regulatory requirements.
• Gaming log: Kept for up to 2 years for dispute resolution purposes.
• Support chat: Retained for up to 1 year for quality improvement purposes.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last for a maximum of 1 year.

Once the retention period expires, your data is permanently deleted or anonymized so you can no longer be identified. You may also request account deletion at any time, though some data may need to be retained for a set period due to legal obligations.

Rk66 may share data with select trusted partners under limited, controlled circumstances — never for commercial purposes.

• Payment processors: Payment gateways like bKash, Nagad, and Rocket receive only the information needed to process your transactions. They operate under their own privacy policies.
• KYC Verification Service: Licensed third-party providers are used for identity verification.
• Technology partners: Cloud storage and cybersecurity providers process data under contractual agreement.
• Regulatory authority: Data may be disclosed to government authorities where required by law.

Rk66's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help enhance your browsing experience.

• Essential cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Remembers your language preferences and settings.
• Analytics cookies: Helps us understand which pages users are visiting and how many. This data is fully anonymous.
• Performance cookies: Used to measure page loading speed and identify errors.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features. You can set your preferences via our cookie banner when you first visit the site.

Rk66 believes you should have full control over your own data. You have the following rights:

• Right to access: You can find out exactly what information we hold about you.
• Right to rectification: You may request corrections to any information that is inaccurate or out of date.
• Right to Erasure: You may request that your information be deleted under certain circumstances.
• Right to restrict processing: You can opt out of your data being used for certain specific purposes.
• Data portability: You can download your data in a standard, portable format.
• Marketing opt-out: You can unsubscribe from promotional emails or SMS at any time.

To exercise any of these rights, contact us at our support email. We will do our best to respond within 30 business days. In some cases, legal obligations may prevent us from fulfilling certain requests — if so, we will explain why.

Rk66 is strictly prohibited for anyone under 18. We never knowingly collect data from minors. Age verification is mandatory at registration.

If a parent suspects their child has created an account on rk66, please contact our support team immediately. We will close the account without delay and permanently delete all associated data.

Rk66 employs industry-leading technical and organizational measures to protect your data:

• SSL/TLS encryption: All data transfers on the website and app are secured with 256-bit encryption.
• Firewall & DDoS protection: Advanced network security systems are active around the clock.
• Two-Factor Authentication (2FA): An extra layer of security can be added to your account at login.
• Regular security audits: Our systems are regularly audited by independent third parties.
• Restricted Access Policy: Only authorized personnel can access your data, and only to the extent required.
• Data backup: Regular backups are taken and stored in a secure location.

That said, no internet transmission can be guaranteed 100% secure. In the event of a security breach, we will notify affected users as quickly as possible and take all necessary steps to address it.

Rk66 may update this Privacy Policy from time to time. When changes are made, we will:

• We will update the "Last Updated" date at the top of the page.
• You will be notified at your registered email address whenever significant changes are made.
• 30 days' notice will be given before any major changes take effect.

Continued use of rk66 after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

• Email: support@rk66.ws
• Subject: Send with the subject "Privacy Policy Request"
• Response time: 3–5 business days